Express Vanline

I received my household goods shipment and only 62 of the 120 boxes were delivered. I contacted the company and they told me to fill out a claim. They were not willing to discuss helping find almost half of my household goods they picked up and "can't find".

Also, all the boxes that were delivered were smashed, or opened. The wardrobe boxes had to be delivered upside down because the entire bottom of the boxes were open.

I would give a zero star if that was an option. DO NOT USE THIS COMPANY!!!!

Move size: 1 Bedroom Home Service cost: $6000

Unprofessional moving company. When they got here to deliver my belongings 2 days after they were supposed to already have arrived. They did not contact me to let me know they would not be here on timeI had to contact them I was told by the guy to sign and pay the money before they unloaded the trailer after they set my furniture up and left I noticed they had Damaged almost every piece of my mint condition bedroom set. Broke something in the driveway and left the broken glass. After they left I called to let them know that my stuff had been damaged they said oh that sucks you’ll have to file a claim with your moving company I thought that they were the moving company very confused.

Move size: 1 Bedroom Home Service cost: $3600

In short raises prices 3 times , my furniture arrived busted up , small items busted boxes smashed missing a complete tote with about $500 worth of pampered chef items and kitchen aid mixer attachments ! Unprofessional threatened me !! I paid $5000 to move my stuff just to replace most of my stuff !! 7ft oak shelf back busted off , shelves chipped and scratched, antique cabinet latch broke door falling off back shoved inwards and the top comes completely off , coffee table busted right down the middle , end tables with corners completely broken off !!

Move size: 2 Bedroom Home Service cost: $5000

HIGHLY RECOMMEMD. These guys are amazing. I checked on the net and concluded that I can expect high quality services from Express Vanline. And, after having moved here in the city with at least five other moving companies in the past, I must say that these guys are worth every penny.
Moving is a grueling job, but our crew - Steve, Alex and Jim -- were nice, they showed up on time, they cared, and they took their time when we asked them to to do so. Secondly, they were stronger than hell and performed like true professionals -- we had some super heavy stuff which they handled without a hitch. And, finally, the price was right. No hidden charges. No fees for stairs. No payment beyond what we discussed.

We loved Express and will use them every single time from here on it. Steve, Alex and Jim were great.

Service cost: $450

This company Express VanLines, took an $800 deposit to move my mother’s home.We had several discussions regarding inventory and provided a detailed list.The quote was for $2481 with a deposit. They arrived a day late, knowing that the house sold and we needed to be out that weekend.We went through the original inventory list and marked several items off and did not add anything in addition to the original list.He then went through the house and their driver kept stating that they underestimated and they "legally" could not touch the items unless they left for two hours, had us "think" about the move and then they would come back and we would discuss a price.They would not tell us what the legalities were but just kept stating that they legally could not touch the items.We asked several time to give us the final number and provide a comparison of the list and let us know where it was over the estimate, he would not.However, each time we asked him to clarify, we were met with they had to leave and come back because of the "legalities".When I told him I needed to call someone to get help to understand what he was saying about the“legalities” he abruptly picked up his items and left stating that if we were going to call someone, he was not going to move the items.We pleaded with him to stay and work this out, he stated “I’m out, you’ll get your money” back but I am not moving you.I called the customer service rep (Josh) and had to leave a message.Josh called back later and apologized and stated that his driver was out of line and he should have explained the process.He told me that he would tell him to come back.I told him I was not comfortable with the mover and requested is they could send someone else.I was told no, but Josh stated they would come back for $6800. We were left in a desperate state and they knew it as we had expressed several times that we needed to be out of the house that afternoon.However, taking a chance to have them come back was not a comfort level that was viable for us and if they were willing to do this, then would they request more money at the delivery.We were not willing to take that chance.He then told me that my mom would lose the deposit, even after I told him the driver stated that we would because he was leaving. We had only 4 hours left in the day to move out, and Uhaul came to the rescue with assistance.I called in friends from over two hours away and we got my moms house packed into the Uhaul van with 30 minutes to spare.This was an experience you only hear about on TV that happens to other people.NOT an honest company.No calls have been returned after repeated attempts and we still do not have the $800 deposit back for my mom.They should be ashamed of their business practices and lack ethical responsibility.

Service cost: $2400

Express Vanline moving people are the cheap people ever saw. Delivery is late and even they suck your money. They broke my two book shelves, china cabinet and 4 floor lamps and they literally left all those items downstairs on the curb and some in the walkway on the 4th floor and they left. Also they didn't assemble my bed which is very heavy and when asked him if they can at least move the bed head board to the other side of the wall in the bedroom, he said let me call my guys and he left and never showed up. After 5 mins when I went down to check on him, van wasn't there, movers left. When I called him, he declined all the times. He literally ran away. Unprofessional and they shouldn't run a company if they are this cheap. This is not the way treating a customer and they are the worst in my opinion.
Trust factor is zero with them. Also the paperwork is horrible. Its not printed. Everything is hand written and their hand writing is horrible and also not at all easy to understand. Also when I mentioned that these items are broken in front of him, he marked the book shelves as microwave stands and everything he said is a lie and the main point is he didn't give me a receipt of total payment and he said he would give after they move everything and in the last minute when I asked him about moving the bed head board, he ran away and never showed up and didn't give me my receipt.

Move size: 2 Bedroom Home Service cost: $2200

Express was very professional on my move. I needed packing and they made sure everything was packed professionally and efficiently. They even shipped my motorcycle with my household goods and there were no damages at all! Delivery was on time as they told me it would be in a week. Alex and his crew were very helpful, polite and professional. The price was exactly what they said it would be and the service even better than expected. I will definitely be using Express again if I move again!

Move size: 2 Bedroom Home Service cost: $5200